Useful information

Contact

If you need to get in touch with me to check the progress of your order or ask a question, please email hello@mooshkin.co.uk or call 01286 400 740 (9am to 5.30pm Monday to Friday).

Payments

Payments are handled securely by PayPal. When you place an order at Mooshkin, at the checkout after you’ve entered your delivery details you’ll be redirected to the PayPal website to make your payment. You can use PayPal even if you don’t have an account with them – just select the ‘pay by debit/credit card’ option.

Delivery

At the moment, I sell to addresses in the UK only – sorry for any inconvenience.

All prices include a contribution towards postage and packing (though these do not cover the full postage price – I take the hit for that myself). I send parcels out by Royal Mail standard second class.

You can buy many of my products cheaper by buying from me direct at craft fairs.

Returns and refunds

If you are unhappy with the quality of any items you buy from Mooshkin, please get in touch so that we can together arrange return and a refund (asking PayPal for a chargeback should only ever be a last resort – please, just talk to me if you’re unhappy; I don’t bite). Please bear in mind that I am one woman running a tiny craft business all on my own, on a miniscule budget – any attempts to defraud me in any way will mean Karma coming back to bite you on the bum :) Seriously though, I’m not a big corporation with big insurance policies and all that – I wouldn’t dream of treating you badly, so I hope I can rely on the same courtesy from you.

Wholesale enquiries

If you would like to stock Mooshkin products in your shop, please send me your proposal/terms by email to hello@mooshkin.co.uk.

Privacy

I consider myself a responsible marketeer and am a member of the Chartered Institute of Marketing, which means I’m bound by its regulations. Any information you provide to Mooshkin as part of your order or as part of your subscription to the Mooshkin newsletter will never be shared with third parties, except as required by law.

I won’t spam you with marketing messages. If you sign up to the newsletter, you can expect to receive no more than one newsletter a week, unless there is something really important to announce. In practice, it is unlikely I’ll send more than 1-2 newsletters a year (I’m just not that organised). You can unsubscribe from newsletters at any time by clicking the ‘unsubscribe’ link at the bottom of any newsletter I’ve sent you. When you click the link your name will be removed from the mailing list immediately.

Making a purchase from Mooshkin will NOT automatically place you on the newsletter mailing list. If you want to subscribe to the newsletter to receive news, offers and voucher codes, you can do so whenever you like by filling in the form at the bottom of any page of this website.

To be clear: to receive marketing messages from Mooshkin, you have to specifically request them.